If you have any further questions, our dedicated customer service team is ready to answer them. Our customer service team will always endeavour to help you quickly and competently with any concerns you may have, be it about our products, the ordering process or other topics relating to our online shop.

You are welcome to contact us by e-mail or telephone, the relevant contact details can be found on our website. We look forward to helping you and ensuring that you are completely satisfied with your purchase from us.

Thank you for your interest in our products. However, we do not currently offer a printed catalogue. We have decided to display all our products in our online shop. This allows us to keep our product range up to date and present you with the latest products, innovations and offers in real time.

In our online shop you will find detailed information and specifications for all our products. If you have any questions about specific items or need help finding the right product, our customer service team will be happy to help. You can reach us by e-mail or telephone during our business hours.

You can unsubscribe from our newsletter using the link provided in the newsletter.

Your feedback helps us to optimise our offer and our service. Please let us know what you think using our contact form.

To receive the latest information on benefits and offers from Kernlochbohrer, you can subscribe to our free newsletter.

If you would like your data to be removed from our system, please contact us by email at info@kernlochbohrer.com.

To update your customer details, please follow these steps:

1. log in to your customer account under the "My customer account" option.

2. select "Edit account details" to change personal information such as your name, email address or password. You can customise your delivery and billing addresses in the "Overview" section.

3. click on the "Save" button to confirm the changes you have made.

To open a new customer account, please proceed as follows:

1. find the "Customer" button in the top menu of our website and click on it.

2. then select the option "Create customer account".

3. enter your details in the required fields and create a secure password.

4. if you would like to be informed about trends and current promotions and vouchers, tick the appropriate checkbox before clicking on "Create customer account".

5. you will then receive a confirmation email. Click on the link in the email to finalise the activation of your customer account.

To set a new password, please follow these steps:

Log in under "My customer account".

Select the "Change password" option.

Enter your current password and the new, desired password.

Confirm the change by clicking on "Save password".

For a bulk order or to request a customised quote, you are welcome to send us an email. In the email you should state the products you wish to order, the quantity and your contact details, including company name and delivery address. Please also let us know of any special requirements you may have, such as specific delivery dates or particular questions about the products you require.

Alternatively, you can contact our customer service team by telephone. Our experienced staff will listen to your requirements and answer any questions you may have.

Yes, of course we will issue you with an invoice for every purchase you make in our online shop. The invoice will be sent to you together with the delivery of the ordered products. In the invoice you will find all relevant information about your purchase, including the items purchased, prices and tax information.

We attach great importance to ensuring that our customers always have a transparent overview of their purchases, so you can be sure that the invoice contains all the necessary details for traceability.

In our role as a specialised online shop that focuses exclusively on business customers, we have terms and conditions that differ from those in traditional retail or consumer shops. One of these conditions is that we cannot offer a right of return or cancellation.

The specific nature of our business, particularly the provision of high volume products, requires such a policy. We understand that this is an important aspect of purchasing and always endeavour to provide our customers with as much information as possible about their orders in advance. If you have any questions or queries, our customer service team will of course be on hand to help.

We understand that despite our best efforts to provide you with the highest quality products, problems can occasionally occur. Should a situation arise where you feel you need to make a complaint, please let us know immediately. It is our utmost concern to ensure the satisfaction of our customers and therefore we take every complaint very seriously.

Our dedicated customer service team is ready to solve any problem and is determined to find a solution that is satisfactory to you in the event of a justified complaint. We value your business relationship and your trust in us, and we will do everything in our power to ensure that you are satisfied with our products and services. Please do not hesitate to contact us. We are here to help you.

We know that finding the right item can sometimes be a challenge, so we have designed our online shop to be user-friendly and easy to navigate. There are several ways to find the item you are looking for.

One way is to navigate through our categories. We have a wide range of product categories that are tailored to our product variety. Within each main category there are further sub-categories to help you narrow down the field of possible options and help you find exactly what you are looking for.

Alternatively, you can use our search box, strategically located in the top third of our shop. Here you can enter specific search terms or the item number. Our advanced search function will then filter out all relevant products from our wide range.

We want to make shopping with us as easy and convenient as possible. However, if you have any difficulties finding the product you are looking for, please do not hesitate to contact us. Our friendly customer service team is always available and happy to help you with your purchase.

Yes, it is indeed necessary to open a customer account in order to place an order in our online shop. We have implemented this system to facilitate your ordering process and allow you to track your orders efficiently.

A customer account also gives you the opportunity to save your favourite products, view previous orders and check out more quickly. It helps to make your shopping experience with us even better and more personalised.

Yes, of course you will receive a notification as soon as your order leaves our warehouse. As soon as your order is ready for dispatch and has been handed over to our logistics partner, we will send you an e-mail with all the relevant information.

In this e-mail you will also find information on how to track your delivery so that you can check the status of your shipment at any time. We want to make sure that you are always up to date with the status of your order and look forward to getting your products to you as soon as possible.

We recognise that every customer has unique needs, which is why we offer several ways to place your order with us. In addition to our user-friendly online ordering platform, you also have the option of placing your order by phone or email. We have introduced these options to offer you the greatest possible flexibility and to ensure that we can best fulfil your needs.

Our dedicated customer service team is always on hand to help. Whether you have questions about our products, need help choosing the right equipment or want information on delivery, we are here for you. Our customer service team will be happy to help you with any questions you may have. Your satisfaction is our main concern and we always endeavour to make your experience with us a positive and hassle-free one.

No, that is not possible. Kernlochbohrer GmbH only sells to companies, authorities, public organisations and sole traders or small businesses. Private individuals (within the meaning of §13 BGB) are excluded from purchasing.

All processes (processing, logistics, ...) and information obligations in the online shop are geared exclusively to sales to traders. The indication of the VAT ID is requested under certain circumstances and only with a valid ID a purchase contract is concluded on our part. In this case, an online purchase including e-mail confirmation is not binding until we subsequently confirm it and is considered a purchase enquiry or request for quotation.

You do not need to provide your VAT ID number in order to receive the order.

There are various reasons why your order may not have arrived despite payment. Firstly, please check the delivery date stated in your order confirmation e-mail. If this date has already passed, please contact our customer service immediately. We are here to help you.

If you have any questions about your invoice, our customer service team at Kernlochbohrer will be happy to help you.

Tel: +49 (0) 7022-5034900

Monday - Friday from 8:00 am to 6:00 pm

E-mail: info@kernlochbohrer.com

Unfortunately, it is not possible to change the payment method at a later date.

The following payment methods are available:

Paypal: Only available in Germany and Austria.

Credit card: We accept Visa, Mastercard, American Express, Cartes Bancaires and CartaSi.

Prepayment: With this method you transfer the amount in advance. As a thank you, we offer you a 2% discount on the total order value.

Sofort: SOFORT Banking is a payment method that can be used throughout Europe.

Giropay: An online payment method based on online banking transfers.

iDeal: The most frequently used online payment method in the Netherlands.

Purchase on account (Billie): We are pleased to offer our valued online shop customers purchase on account via Billie, one of the most renowned and reliable BNPL payment methods in the B2B sector in Germany. With Billie, you can receive your goods immediately and pay conveniently within 30 days of dispatch.

EPS (Austria): A secure online payment method especially for our customers from Austria.

Apple Pay: The payment solution from Apple, available on devices such as Mac, iPhone, iPad or Apple Watch.

Once your order has been dispatched, the invoice will be sent to the email address you provided when placing the order.

Refunds are always made using the payment method you selected when you placed your order. This means that the money will be transferred back to the account from which the payment was originally made.

As we always endeavour to process your order quickly, it is usually difficult to change the billing address after you have completed your order.

However, if it is necessary to change the address, you can cancel the current order and place a new order with the correct billing address or the desired invoice recipient.

In rare cases, it can happen that not all the items you have ordered are immediately available. This can happen due to high demand or unexpected delivery delays from our suppliers. If this occurs, it is our practice to dispatch a partial delivery. This means that we will send you the items we have in stock immediately instead of waiting for the remaining products to arrive.

We understand that our customers rely on our products and we want to ensure that you can get on with your work as quickly as possible. We therefore endeavour to process partial deliveries as efficiently and quickly as possible.

As soon as the remaining items are back in stock, we will despatch them to you at no extra cost. We will of course keep you informed of the status of your order and provide you with information on the expected delivery times for the remaining items. We realise that this is not the ideal situation, but we believe it is important to get the products to you as quickly as possible. We appreciate your understanding and patience in these cases.

Once your item has been dispatched, you will receive an email with a tracking link. You can use this to check the current status of your delivery.

Please also check whether the parcel has been left with one of your neighbours or in a GLS parcel shop.

We do everything we can to process your order quickly. Our goods leave our warehouse every day. For urgent matters, you can contact our customer service on +49 (0) 7022-503 49 00. Changes are possible in certain cases.

We do everything we can to deliver your desired items as quickly as possible. Alternatively, we also offer on-site collection from our warehouse in 72663 Großbettlingen. However, collection is only possible after making an appointment by telephone.

The bulky goods surcharge of €89.90 is charged for bulky and heavy items, as the transport of these products requires additional effort that cannot be handled using the usual packaging methods. It is often necessary for these goods to be specially prepared for transport by several employees. This surcharge is charged once per order containing at least one bulky item and also applies if the total value of the order exceeds the shipping cost limit. You can check whether an item is marked as a bulky item by checking this in your shopping basket.

Please contact our customer service on +49 (0) 7022-5034900 to clarify the details directly with us before returning an item.

If you wish to make a complaint about a defective item, please send us an e-mail with the relevant photos, type designation, a copy of the invoice, a description of the problem and a valid telephone number. This will enable us to process your request more efficiently.

Unfortunately, transport damage can occasionally occur. In such a case, please contact us immediately via the contact form or our customer service so that we can resolve your issue quickly.

You will be refunded via the originally selected payment method once your return has been received and checked.

Yes, we are proud to offer comprehensive technical support and after-sales service. Our dedicated customer service team is ready to assist you with any questions or issues you may have with our products or your order. If you need technical support, whether it's about the handling or any malfunctions of our products, our qualified technicians are ready to assist you.

Do not hesitate to contact us by e-mail or phone, we are always ready to help you. You can find our contact details on our website. Our goal is to provide you with a smooth purchasing process and an excellent customer experience.

Yes, in addition to a wide range of core drills, we also have an extensive range of accessories and spare parts in our online shop. We understand that working efficiently and reliably with core drills also requires the right accessories and the occasional replacement of wearing parts. That's why we offer a wide range of accessory products to make your work easier and extend the life of your equipment.

From various core bits to attachments and adapters, you will find everything you need for your core drill in our shop. Spare and wear parts are also available for all our core drill models. This allows you to ensure that your devices are always in optimum condition and that your work runs smoothly.

Yes, we have a small stock of spare parts for our wide range of products.

Please get in touch via our contact form or contact our customer service team directly.

Please select the desired device or machine, for example via the product search. On the detail page of the respective product, you will find the corresponding operating instructions in the "Downloads" section.