Find answers to the questions we have frequently to answer.

If you have any further questions, our dedicated customer service team is ready to answer them. Our customer service team will always endeavour to help you quickly and competently with any concerns you may have, be it about our products, the ordering process or other topics relating to our online shop.

You are welcome to contact us by e-mail or telephone, the relevant contact details can be found on our website. We look forward to helping you and ensuring that you are completely satisfied with your purchase from us.

Thank you for your interest in our products. However, we do not currently offer a printed catalogue. We have decided to display all our products in our online shop. This allows us to keep our product range up to date and present you with the latest products, innovations and offers in real time.

In our online shop you will find detailed information and specifications on all our products. If you have any questions about specific items or need help finding the right product, our customer service team will be happy to assist you. You can reach us by email or by phone during our business hours.

To update your customer data, please follow these steps. 1:

1. log in to your customer account under the option "My customer account".

Select "Edit account details" to change personal information such as your name, email address or password. You can adjust your delivery and billing addresses in the "Overview" area. 3.

Click on the "Save" button to confirm your changes.

To open a new customer account, please proceed as follows. 1:

1. look for the "Customer" button in the top menu of our website and click on it.

Then select the option "Create customer account". 3.

3. enter your data in the required fields and create a secure password.

If you would like to be informed about trends and current promotions and vouchers, tick the appropriate box before clicking on "Open customer account". 5.

You will then receive a confirmation e-mail. Click on the link contained therein to complete the activation of your customer account.

To set a new password, please follow these steps:

Log in under "My customer account".

Select the option "Change password".

Enter your current password and the new, desired password.

Confirm the change by clicking on "Save password".

For a bulk order or to request a customised quote, please feel free to send us an email. In the email you should specify the products you wish to order, the quantity involved and your contact details, including company name and delivery address. Please also let us know any special requirements you may have, such as special delivery dates or specific questions about the products you want.

Alternatively, you can contact our customer service team by telephone. Our experienced staff will take your requirements and answer any questions you may have.

Yes, of course we will issue you with an invoice for every purchase you make in our online shop. The invoice will be sent to you together with the delivery of the ordered products. In the invoice you will find all relevant information about your purchase, including the items purchased, prices and tax information.

It is very important to us that our customers always have a transparent overview of their purchases, so you can be sure that the invoice contains all the necessary details for traceability.

In our role as a specialised online shop focused exclusively on business customers, we have terms and conditions that differ from those in traditional retail or consumer shops. One of these terms is that we cannot offer a right of return or cancellation.

The specific nature of our business, particularly the provision of high volume products requires such a policy. We understand that this is an important aspect of purchasing and always endeavour to provide our customers with as much information as possible about their orders in advance. If there are any questions or uncertainties, our customer service team is of course available to help.

We understand that despite our best efforts to provide you with the highest quality products, problems may occasionally occur. Should a situation arise where you feel you need to make a complaint, please inform us immediately. It is our utmost concern to ensure the satisfaction of our customers and therefore we take every complaint very seriously.

Our dedicated customer service team stands ready to resolve any issue and is determined to find a solution that is satisfactory to you in the event of a valid complaint. We value your business relationship and your trust in us, and we will do everything in our power to ensure that you are satisfied with our products and services. Please do not hesitate to contact us. We are here to help you.

We know that finding the right item can sometimes be a challenge, so we have designed our online shop to be user-friendly and easy to navigate. There are several ways to find the item you want.

One way is to navigate through our categories. We have a wide range of product categories tailored to our product diversity. Within each main category there are further sub-categories to help you narrow down the field of possible options and help you find exactly what you are looking for.

Alternatively, you can use our search box, strategically located in the top third of our shop. Here you can enter specific search terms or the item number. Our advanced search function will then filter out all relevant products from our wide range.

We want to make your shopping experience with us as easy and pleasant as possible. However, if you have any difficulties finding the product you are looking for, please do not hesitate to contact us. Our friendly customer service team is always available and happy to assist you with your purchase.

Yes, indeed, it is necessary to open a customer account in order to place an order in our online shop. We have implemented this system to facilitate your ordering process and to allow you to track your orders efficiently.

A customer account also allows you to save your favourite products, view previous orders and check out faster. It helps to make your shopping experience with us even better and more personalised.

Yes, of course you will receive a notification as soon as your order leaves our warehouse. As soon as your order is ready for dispatch and has been handed over to our logistics partner, we will send you an email with all the relevant information.

In this email you will also find information on how to track your delivery so that you can see the status of your shipment at any time. We want to make sure that you are always up to date on the status of your order and look forward to getting your products to you as soon as possible.

We know that every customer has unique needs, and that's why we offer several ways to place your order with us. In addition to our user-friendly online ordering platform, you also have the option to place your order by phone or email. We have introduced these options to give you maximum flexibility and to ensure that we can best meet your needs.

Our dedicated customer service team is always on hand to assist you. Whether you have questions about our products, need help choosing the right equipment or want information about delivery, we are here to help. Our customer service team is happy to help you with all your questions. Your satisfaction is our main concern and we always strive to make your experience with us a positive and hassle-free one.

No, that is not possible. The Kernlochbohrer GmbH sells exclusively to companies, public authorities, public institutions and sole traders or small businesses. Private individuals (as defined by §13 BGB) are excluded from purchasing.

All processes (handling, logistics,...) and information obligations in the online shop are geared exclusively to sales to traders. The VAT ID may be requested and only with a valid ID will a purchase contract be concluded on our part. In this case, an online purchase incl. e-mail confirmation is not binding until subsequent confirmation by us and is deemed to be a purchase request or offer request.

If you have any questions about your invoice, our customer service team at Kernlochbohrer will be happy to assist you.

Tel: +49 (0) 7022-5034900

Monday to Friday from 8:00 a.m. to 6:00 p.m.

E-mail: info@kernlochbohrer.com

The following payment methods are available:

Paypal: Available only in Germany and Austria.

Credit card: We accept Visa, Mastercard, American Express, Cartes Bancaires and CartaSi.

Prepayment: With this method you transfer the amount in advance. As a thank you, we offer you a 2% discount on the total order value.

Sofort: SOFORT Banking is a payment method that can be used throughout Europe.

Giropay: An online payment method based on online banking transfers.

iDeal: The most commonly used online payment method in the Netherlands.

EPS (Austria) : A secure online payment method especially for our customers from Austria.

Apple Pay: Apple's payment solution, available on devices such as Mac, iPhone, iPad or Apple Watch.

As we always try to process your order quickly, it is usually difficult to change the billing address after you have completed your order.

However, if it is unavoidable to change the address, you could cancel the current order and place a new order with the correct billing address or the desired invoice recipient.

In rare cases, not all items you have ordered may be available immediately. This can happen due to high demand or unexpected delivery delays from our suppliers. When this occurs, it is our practice to send a partial delivery. This means that we will send you the items we have in stock immediately, rather than waiting for the rest of the products to arrive.

We understand that our customers rely on our products and we want to make sure that you can get on with your work as quickly as possible. Therefore, we strive to handle partial deliveries as efficiently and quickly as possible.

As soon as the remaining items are back in stock, we will ship them to you without any additional shipping costs. Of course, we will keep you informed about the status of your order and send you information about the expected delivery times of the remaining items. We know this is not the ideal situation, but we believe it is important to get the products to you as soon as possible. We appreciate your understanding and patience in these cases.

After your item has been shipped, you will receive an email with a link to the tracking page. This allows you to see the current status of your delivery.

Please also check whether the parcel may have been left with one of your neighbours or at a GLS parcel shop.

Yes, we are proud to offer comprehensive technical support and after-sales service. Our dedicated customer service team is ready to assist you with any questions or issues you may have with our products or your order. If you need technical support, whether it is about the handling or any malfunctions of our products, our qualified technicians are ready to assist you.

Do not hesitate to contact us by email or phone, we are always ready to help you. You can find our contact details on our website. Our goal is to provide you with a smooth shopping process and an excellent customer experience.

Yes, in addition to a wide range of Kernlochbohrer n, we also have an extensive range of accessories and spare parts in our online shop. We understand that working efficiently and reliably with Kernlochbohrer n also requires the right accessories and occasional replacement of wear parts. Therefore, we offer a wide range of accessories to make your work easier and extend the life of your equipment.

From various drill bits to attachments and adapters, everything you need for your Kernlochbohrer can be found in our shop. Spare and wear parts are also available for all our Kernlochbohrer models. This way, you can ensure that your equipment is always in optimal condition and that your work runs smoothly.

Yes, we have a small spare parts warehouse for our wide range of items.

Please get in touch via our contact form or contact our customer service directly.